Help & Contact

📢 Response: Based on our statistics, 90% of one-bedroom flat moves are completed within 3 hours. As your inventory includes heavy appliances such as a fridge and a washing machine, we recommend a Luton van equipped with a tail lift for safe and efficient loading. Since you and your son are willing to assist with loading, the total cost for this move will be up to £135. This price includes a Luton van with a driver, transportation of your goods for a distance of up to 10 miles, and up to 3 hours of total working time (including potential downtime).

📢 Response: Based on our extensive experience, in 90% of cases, moving a fully furnished 3 to 4-bedroom family home takes between 3 and 6 hours. For a move of this scale, we provide a large Luton van equipped with a tail lift and two professional movers to ensure everything is handled safely and efficiently. The estimated cost for this service is between £200 and £400. This price includes the large Luton van, two professional movers to handle all the heavy lifting, and between 3 and 6 hours of professional service.

📢 Response: To keep costs down, please arrange a parking space as close to the entrance as possible. Ensuring quick and easy access allows our team to work much faster, which ultimately saves you money.

✅ PARKING – Any parking costs, permits, or penalty charges incurred during the service are to be covered by the client.

✅ CONGESTION & TOLL ROADS – If the journey involves toll roads, or if the move takes place within a Congestion Charge or ULEZ/toll zone, the client is required to cover these costs.

✅ FERRY CROSSINGS – If the route requires a ferry, the client must cover the cost of the crossing, including the return journey for the vehicle and crew.

✅ VEHICLE TRAVEL FEE – Arrival at your pickup location is free in most areas. If you are located in a small town or village without a local driver, a vehicle will be dispatched from the nearest city, and a small travel fee may apply. We will always confirm the total price with you before you book.

✅ MINIMUM BOOKING & OVERTIME:

🚚 Van + 1 mover — 1.5 hours
🚚 Self-loading/unloading — 2 hours
🚚 Van + team of movers — 3 hours

✅ If the move exceeds this time, additional charges will apply in 30-minute increments (£20–£35 per 30 mins, depending on van size and number of movers).

Our company follows a transparent pricing policy. All potential additional costs related to your move are discussed and agreed upon in advance. We charge no hidden fees, ensuring your move is clear, fair, and completely stress-free.

📢 Response: Certainly! Our vans have three seats in the cabin (including the driver). If you book a driver-only service, there are two free seats available for you; if you hire a driver with an assistant, there will be one seat remaining.📢 Response – …

📢 Response: Our Luton van dimensions are: Height: 2m, Length: 4m, Width: 2m, with a total volume of 16 cubic metres. All our Luton vehicles are equipped with a hydraulic tail lift.

📢 Response: Yes, our Luton vans are fully equipped with a hydraulic tail lift (500kg capacity), and we carry professional tools including pallet trucks (pump trucks), heavy-duty carts, furniture jacks, dollies, special straps, and mattress pads to handle everything safely.

📢 Response: We recommend booking as soon as your date is confirmed, ideally 1–2 weeks in advance. However, we always do our best to accommodate last-minute bookings if a van is available.

📢 Response: Yes, our minimum booking is 1.5 hours. This ensures we can provide a high-quality, dedicated, and stress-free service for every client.

🚚 Van + 1 mover — 1.5 hours
🚚 Self-loading/unloading — 2 hours
🚚 Van + team of movers — 3 hours

✅ If the move exceeds this time, additional charges will apply in 30-minute increments (£20–£35 per 30 mins, depending on van size and number of movers).

📢 Response: No, we believe in transparent pricing. Our standard rates remain exactly the same 7 days a week, including weekends and public holidays.

📢 Response: Yes, absolutely. You are welcome to pay for our services upon completion of the work. We accept cash, bank transfers, and secure online payments. A small deposit (from £20) is required only to secure your booking slot.

📢 Response: Yes, we take the safety of your items very seriously. We are fully covered by Goods in Transit and Public Liability insurance for your complete peace of mind.

📢 Response: Yes, we can supply high-quality packing materials (boxes, bubble wrap, tape) as part of our Professional Packing service, or we can deliver them to you in advance if needed.

📢 Response: Yes, our team is highly experienced with all types of furniture assembly, including IKEA or bespoke items. We carry all the necessary professional tools to handle this efficiently.

📢 Response: Securing a parking space at both locations is the customer’s responsibility. However, our drivers are experts at navigating tight UK streets and finding the best possible parking solutions.

📢 Response: We understand that property delays happen. Please inform us as soon as possible, and we will do our best to reschedule your move to the next available slot or adjust to the timing.

📢 Response: If you cancel or reschedule more than 48 hours in advance, there is no fee. For very late cancellations, the deposit may be retained to cover the scheduled team’s time.

📢 Response: Absolutely. We can provide a professional invoice for your personal records or business tax purposes upon request.

📢 Response: To keep costs down, please arrange a parking space as close to the entrance as possible. Ensuring quick and easy access allows our team to work much faster, which ultimately saves you money.