1. Minimum Booking Time.
The minimum booking duration is 1.5 hours. Payment for services rendered must be made directly to the driver in cash or via bank transfer upon completion of the work. Alternatively, the full payment for the service can be made at the time of booking, in which case no further payment will be required at the end of the job. Special conditions may apply for specific bookings or requests.
2. VAT.
A confirmed booking does not include VAT. We do not charge VAT
3. Equipment Provided.
All our vans are equipped with trolleys, blankets, mattress covers, straps, and the necessary tools. These are provided at no additional cost as part of our standard service.
4. Delays.
In the event of delays caused by circumstances beyond our control (e.g., traffic, weather, etc.), we will contact you to provide an updated estimated arrival time. We are not liable for any losses incurred by the client due to delays outside of our control. The customer is responsible for notifying us of any changes to the collection or delivery time that may affect the service.
5. Refusal of Certain Items.
The driver reserves the right to refuse the transport of certain items. Items that are explosive, illegal, or otherwise prohibited by UK law cannot be transported. We will inform you in advance if any items cannot be carried.
6. Responsibility for Van Size.
The responsibility for selecting the correct van size lies with the customer. If the incorrect size is chosen, any additional costs for the required van size will be borne by the customer.
7. Parking Fines.
Should the driver incur a parking fine during the job, the customer will be responsible for covering the fine at the end of the service. Any parking fees incurred during the service are the responsibility of the customer and must be reimbursed to the driver.
8. Additional Charges.
If the journey takes place within the Ultra Low Emission Zone (ULEZ), the customer must pay the driver £12.50 at the end of the job.
If the journey takes place within the Congestion Charge zone, the customer must pay the driver £15 at the end of the job.
If parking fees apply, the customer is responsible for reimbursing the driver for the cost.
In the case of travel on toll roads, the customer must reimburse the driver for the toll fees.
If the journey requires the use of a ferry, the customer must reimburse the driver for ferry costs, including the return journey.
9. Damaged or Lost Property.
After the work is completed and payment has been received, we are not responsible for any damaged or lost property. Any claims must be made at the time of the incident. We do not accept claims after payment has been made and our team has left the site. The customer is responsible for arranging additional insurance if necessary. In the case of a claim, the customer must provide evidence of the damage or loss at the time of the incident.
10. Insurance Coverage.
Transit goods are covered by insurance up to £10,000. In the event of damage, the insurance will only cover items that were either in the original manufacturer’s packaging or packed by our team at the time of transport. If the customer packs their own items or provides items for transport (such as furniture, appliances, mirrors, etc.) without appropriate packaging, they will bear personal responsibility for any damage that occurs during transport.
11. Privacy and Data Protection.
Your privacy is of the utmost importance to us. We will not disclose your personal information to any third parties. In the event of non-payment for services rendered, we reserve the right to add your details to various blacklist databases and may disclose your information to relevant law enforcement authorities if necessary. You have the right to request the removal of your data, in compliance with applicable data protection laws.